FAQs
Most Concerned Questions
At ddsoccer, we pride ourselves on being more than just a football jersey brand. We are a community, a family of soccer enthusiasts from over 100 countries, united by our passion for the beautiful game. With over 200,000 customers served since our inception six years ago, we have established ourselves as a trusted name (Joyfball) in the world of football apparel. Our journey has been one of collaboration, partnering with numerous factories, logistics providers, and payment partners to bring you the best in football jerseys.
ddsoccer was born out of a simple idea: to provide football fans with jerseys they can trust, at prices they can afford. Over the years, we have grown from a small startup to a global brand, serving customers in over 100 countries. Our success is built on the foundation of trust, reliability, and quality. We have worked tirelessly to forge strong relationships with our factories, logistics partners, and payment processors to ensure that every aspect of our service meets the highest standards. This global network allows us to offer a wide range of products, fast delivery, and secure transactions, all while maintaining the affordability that our customers have come to expect.
Tristique parturient nulla ullamcorper at ullamcorper non orci iaculis neque augue.
ddsoccer is also a direct source manufacturer, bypassing intermediaries to deal directly with consumers, which allows us to offer the lowest prices in the jersey market while also ensuring the quality of our products.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@trustedjersey.com. Items sent back to us without requesting returning will not be accepted.
You can always contact us for any return question at support@trustedjersey.com.
After-sales service
Please contact support@trustedjersey.com. if your product has any problem. Do not disassemble by yourself or any unauthorized maintenance store. We need our customers provide the below information
1. Order information.
2. Some photos & videos of product.
30 Days Returns
Free refund of goods within 30 days, without Quality issues:
1. All costs, including but not limited to shipping, taxes, etc., shall be borne by the customer.
2. ddsoccer will complete the refund within 10 working days after receiving the goods and judging that resale will not be affected.
Product Quality Issues Warranty
1. If there is any product quality issues you could make free return, change the new product, or repair in 30 days after the order was placed. All the return charges would be covered ddsoccer.
(1) Returns: The refunds would be arranged within 10 days after we received.
(2) Exchange: The new product would be arranged within 5days after we received your package.
If the order was received more than 30days, the freight & taxes of exchange or repaire should be covered by customer.
1. After we ship your product and it’s scanned by the logistics provider, you’ll receive an email with the tracking number.
2. You can click "Track order" in the top navigation menu on our website, or visit the tracking link directly https://www.17track.net/.
3. Simply enter your tracking number, and you’ll be able to see the latest updates on your package.
We ship to all over the world.
Receiving time is calculated as processing time plus shipping time.
Receiving time = processing time + shipping time
1. Processing Time: 3-7 working days.
2. Shipping Time:
For the USA, UK, Germany, France, Italy, Canada, Australia, and Mexico, it’s typically 7-15 working days.
For all other countries, it can take 20-30 working days.
Delivery
We are unable to change the shipping address for items that have already been shipped.
Prior to shipping your package, while we are preparing it for shipment, you can contact us by email to apply for a change of address. Unfortunately, we cannot guarantee that an address change will be successful.
We offer free shipping on orders over $29. For orders under $29, there will be a $5 shipping fee.
Here are the details for the tax and custom details:
In almost 99% of all the situations, you won't need to pay customs fees.
All import duties, taxes, or other customs charges will be collected by the shipping company for customs upon delivery.
Please note that, we are not responsible for delays caused by the customs department in your country.
Additional costs or delays may occur during international trade.
We apologize for any inconvenience and delays that are caused by the customs and international trade process.
Please find your Tracking No.
ON YOUR ORDER SHIPPED NOTIFICATION EMAIL
Check the email and find the Tracking Numbers directly.
ON YOUR ORDER CONFIRMATION EMAIL
Step1: Click View Your Order button to go to your order list.
Step2: Find the Order Status and Tracking Numbers.
Standard Shipping: If you do not receive the parcel within 25-30 business days from the shipping date, please contact us by email to confirm the shipping address.
Parcel may be delayed for the following reasons:
1 Custom clearance and unexpected bad weather.
2 Local shipping agent delayed processing.
3 Incomplete or wrong address.
We do sincerely hope that you can kindly wait for parcels as they are on their way.
If the items have not been shipped, you can contact us by email for exchange the item or request a refund.
Due to the stock status, your items may be shipped out separately via several parcels. Please log in to your account to check the tracking number of each item.
If you find more than one Tracking Number, we have shipped the order in multiple parcels. Items with same tracking number will be in one parcel and should arrive at the same time.
For any other questions please contact us.